Santiago de Compostela, mayo 2007

Servicio referencia digital

Recomendaciones de la IFLA para el servicio de referencia digital

The Virtual Reference Desk: Facets of Quality for Digital Reference Services. Version 5, June 2003

UCLA Library: Digital Reference Guidelines

Sloan, Bernie, ed. Digital Reference Services: Bibliography. Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign.

Digital Reference Resources

Digital Reference

ERIC Digest on Libraries



ASU Libraries: Aks A Librarian

The Educator's Reference Desk